Service & Financial Policy

1. Consultation-First Philosophy (No Fixed Public Rates)

Every home possesses distinct architectural features, property boundaries, and security vulnerabilities. As such, Chasselorp does not publish generic public price tags or one-size-fits-all rates. Instead, our authorized network partners conduct individualized phone and on-site property assessments to engineer a tailored hardware and monitoring package that addresses your precise perimeter layout.

2. Accepted Payment Methods & Flexibility

Authorized dealerships and installation contractors within our network accommodate a wide spectrum of convenient payment structures, including:

• All major credit and debit cards (Visa, MasterCard, American Express, Discover)
• Automated electronic funds transfer (ACH / Bank Direct Debit)
• Flexible residential equipment financing programs provided through qualified partner lenders (subject to approved credit)
• Commercial invoicing options for multifamily and small business properties

3. Hardware Warranty Coverage & Equipment Guarantees

All smart cameras, optical sensors, video doorbells, and central hubs installed by authorized network technicians include manufacturer hardware warranty protection. Warranties protect homeowners against manufacturing defects, internal optical malfunctions, and environmental degradation under normal residential use. Replacement units and warranty repairs are fulfilled directly through authorized dealership channels.

4. Professional Installation Workmanship Guarantee

Authorized technicians back their field work with an installation workmanship guarantee. If a mounted camera experiences loose fittings, cabling failures, or bracket misalignment resulting from initial setup during the guarantee window, technician adjustments are scheduled at no additional cost to ensure total system reliability.

5. Central Station Monitoring Agreements

Continuous 24/7 central station monitoring dispatch agreements are established directly between the homeowner and the authorized monitoring provider. Terms of service, dispatch cancellation procedures, and account upgrades are fully disclosed in writing prior to equipment activation.

6. Questions Regarding Terms or Custom Plans

For specific questions regarding equipment warranties, dealer financing approval criteria, or to request a customized home protection proposal, speak directly with an authorized security specialist at (833) 989-4808.